Opening Hours

• 10 AM - 5 PM 
• Last Entry 4:30 PM

Tickets

Admission tickets for Fantasy Farm start from just £9.50 per person and children under 1 can enter for free! 

Carer Tickets

To apply for a Carer ticket, you must provide one of the following forms of supporting documentation: 

• DLA for care and/or mobility 
• Receipt of Personal Independence Payment (PIP) (Mobility Component) 
• Nimbus Access Card with a +1 category requirement (visit www.accesscard.org.uk) 

These documents must clearly display your full name and be dated from 2021 onwards. Once your application is processed, we will securely dispose of your documentation. 

PHOTO ID Requirement: 

In addition to the supporting documents, applicants for the Carer Ticket must also include a form of photo identification with their submission. Acceptable forms of photo ID include a passport, driving licence, or a PASS marked card (see https://pass-scheme.org.uk/). 

HOW TO APPLY: 

After purchasing your ticket, you can apply for a Carer Ticket at no additional cost by emailing all the required documentation to carertickets@fantasyfarmuk.com.  

Please note that only customers aged 18 and over are eligible to apply for the Carer Ticket. Carers attending through this scheme must be 18 years old or over at the start of the event. 

The deadline for Carer Ticket applications is 21 days before your scheduled visit. We cannot guarantee processing applications received after this deadline. 

Event Site Access

Before purchasing a ticket, please take a moment to ensure that this event is suitable for your needs. Here's some essential information to consider: 

• The event takes place on uneven ground. 
• There is no separate entrance or queue for individuals with wheelchairs or mobility challenges. 
• Please note that there is no designated area specifically for wheelchairs. 
• Expect a high volume of attendees, making the event quite busy. 
• Please understand that due to the event's size, we are unable to accommodate special provisions for individuals. 

Dress Code

Fantasy Farm is primarily an outdoor event located on a farm. We strongly recommend wearing sturdy footwear. Please check the weather forecast and dress appropriately, and feel free to come dressed in your favourite summer outfit!  

Food & Drink

Get ready for a mouthwatering adventure at Fantasy Farm! We're serving up a tantalising array of food, drinks, and snacks to satisfy every craving. And that's not all – our offerings include delicious options for vegetarians and vegans too! 

It's time to treat your taste buds to a flavour-packed feast! 

The on site tea room at Cattows Farm is also available for food and drinks, pre booking is advisable on 01530 264200. 

Toilets & Baby Change Facilities

We’ve got you covered when nature calls! You’ll find ample facilities conveniently located throughout the site including Wheelchair Accessible toilets. 

No Smoking, Please

For the comfort and well-being of everyone on-site, we maintain a smoke-free environment. We kindly request that you refrain from smoking, including the use of e-cigarettes, during your visit. Thank you for helping us keep the air clean and fresh for all! 

Bring Your Furry Friends!

Yes, dogs are absolutely welcome at Fantasy Farm! Just remember to keep them on a lead and clean up after them. We kindly ask that they stay out of indoor areas, including the Farm Shop and Tea Room. 

Guide dogs are the exception, of course! Thanks for being pawsitively considerate!

Can I change the date of my visit?

Yes, you can amend your booking however to accommodate this we will need to charge an admin fee of £5. You will require your original order reference & the new date you’d like to move your order over to. Click here to change your order.

Payment Options

Great news! We welcome all major debit and credit cards, as well as cash, for your convenience at various points throughout the site. So, you're all set to choose your preferred way to pay! 

Need a Refund? Here’s the Scoop!

At Fantasy Farm, we want you to have a fantastic time! But, when it comes to refunds, our standard policy is that we can't offer them for ticket purchases unless, of course, the event is cancelled. This is a rule we stick to, and it's also an industry-wide practice. 

So, when you're buying your tickets, just double-check to make sure you've got the right quantity for the right date. We wouldn't want any mix-ups! 

Your Adventure awaits! 

Something not covered here?

Please check the FAQ sections above to check if we have already covered your question, if not contact us here.

I received an error when placing my order, the charge is now 'pending'. Where are my tickets and have I been charged?

There are a number of reasons why this might have happened. In order to make a successful order please ensure the details provided match those that the card are registered under. Please confirm that you are entering your postcode on the payment screen next to the CVC section. This box will appear once you begin entering your card number. Otherwise this order has most likely failed validation as the details which were provided do not match those registered. No payment will be taken as the validation was unsuccessful. If this transaction is still 'Pending' then your bank may have ringfenced the money as a security measure and will usually refund this transaction within 3 working days.

I purchased tickets for myself and my friends/family in a single order but the tickets are all listed under my name, will my group still get in?

Yes, so long as your group all enter together or possess the primary ticket holder's ID if entering at different times.

My friend purchased these tickets in their name. Please can I change the name on this order?

Yes, if the event organiser has allowed this you can follow the 'Change Name' process from within 'Your Tickets'. Please note that an additional transaction charge may be applicable for this.

My order was placed on a ticket supplier that isn't Eventcube, how do I access my tickets?

Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.

Can I add Booking Refund Insurance after I have already placed an order?

Booking Refund Insurance is only applicable when purchased at the point of initial sale. There is no way to purchase Booking Refund Insurance for a ticket thereafter.

How can I check if I ordered booking refund insurance?

Your tickets received via the email address used when purchasing will indicate whether you purchased Booking Refund Insurance.

How do I pay the outstanding balance on my instalment tickets?

If you have outstanding balance on an installment ticket, go to Manage Order. Here you will find a 'Instalments' button where you can manage your payments

I ordered tickets, but I haven't received anything to my email address?

Your tickets should arrive within 30 minutes of purchase as long as email validation has been submitted correctly. If you have not received your ticket confirmation within 24 hours, you can Find Your Order.

I've booked tickets somewhere else - can you confirm that they're genuine?

Eventcube has no access to third party or external ticket support facilities. Please contact the event provider directly for assistance or the platform on which tickets were purchased for support.

How secure is my personal information?

We use DigiCert certified 256-bit Secure Socket Layering and Stripe to process your payments and to keep your details safe. We do not store your credit card details after the transaction is complete.

What payment methods do you accept?

We take payments from Visa, Mastercard, Maestro, American Express and JCB and all debit cards.

My transaction was declined/unsuccessful.

If your transaction was declined, please ensure your card and billing address details are entered correctly. If you are still encountering problems, please contact your bank.

I purchased Booking Refund Insurance and I can no longer attend, how do I get a refund?

If you have purchased Booking Refund Insurance you may be eligible for a refund. Go to Manage Order, you can find the 'Refund' button under the 'Your Tickets' tab to make a claim.

I can no longer attend, please can I have a refund?

If you have purchased Booking Refund Insurance you may be eligible for a refund. Go to Manage Order, you can find the 'Refund' button under the 'Your Tickets' tab to make a claim.

I am no longer friends with the person that purchased my tickets for me, how do I get my ticket from them?

Only the ticket holder is able to make any changes to the order including name changes.

I didn't place this order, I think it might be fraudulent, how do I get a refund?

Please contact your bank directly to raise this claim who will deal with all false and fraudelent transactions.

My event has been cancelled, how do I claim a refund?

This is subject to the event organisers refund and cancellation policy. Please seek further instruction directly from the event organiser.

I've been charged twice, can I get a refund, please?

If you have been charged twice then contact the event organiser.

How long will my refund take to reach my account?

Refunds can take between 5-10 working days to reach your account.

I've lost my tickets, can they be resent?

If you have lost your ticket confirmation or not received it within 24 hours, you can Find Your Order.

I've lost access to my email address, how do I update the email address linked to my order?

Please contact your event organiser. with the event details, your name and the email address you used to buy the tickets, along with the new email address. Please note you may be asked to provide suitable identification to ensure proof of purchase.

What ticket type have I ordered?

This information will be displayed in your confirmation email. If you have lost your confirmation email, you can Find Your Order.

My friend purchased these tickets in their name. Please can I change the name on this order?

Yes, if the event organiser has allowed this, go to Manage Order, go to 'Change Name' process from within 'Your Tickets'. Please note that an additional transaction charge may be applicable for this.

I bought my ticket as a gift but I'm not attending, will the person using the ticket get in?

This is event dependent. Some of our event partners allow tickets to be used by unnamed guests and usually just require the unnamed ticketholder to provide a copy of the original ticketholder's ID upon entry to validate. Please check the event terms & conditions located at the bottom of the event store page for further details.

What is an e-ticket?

An e-ticket is an electronically delivered ticket via email. You will need to take the full e-ticket with the booking reference or barcode with you, either on your phone or as paper print out along with ID to gain entry to the event. You may also be required, if requested by the organiser to provide the credit card that was used in the transaction. We recommend printing or downloading the e-ticket in advance to avoid any issues on the door.

What are the booking fees or hidden charges?

Tickets purchased may be subject to a per ticket, non-refundable booking fee which is set by the event organiser. What you see at checkout is what you pay, there are no hidden costs apart from the ticket price and booking fee.

How many tickets can I buy for an event?

The limit for ticket purchases for a single event varies. The order limit will be shown in the dropdown when selecting your ticket quantity.

Can I resell my tickets?

If your event organiser has enabled Ticket Resale, you can list your tickets via Eventcube but only after the event has sold out. Please follow these instructions to Ticket Resale if applicable.

1. Go to Manage Order
2. If enabled, click 'Sell tickets' and follow the instructions.

Can I resell this order to my friends?

Tickets cannot be resold directly between individuals and are listed for general resale. If your event organiser has enabled Ticket Resale, you can list your tickets via Eventcube but only after the event has sold out. Please follow these instructions to Ticket Resale if applicable.

1. Go to Manage Order
2. If enabled, click 'Sell tickets' and follow the instructions.

If I resell my tickets to my friends, can they get in with the ticket in my name?

They must present ID of the named ticket buyer listed on their ticket at the time of entry.

How can I apply for a carer ticket with my order?

This is event dependent, see Event Info or you can contact event organiser.

Is the event accessible?

This is event dependent, see Event Info or you can contact event organiser.